How Projects Work

Once we receive your request, our project coordinator (an occupational therapist) will contact you to discuss it further before proceeding. Generally, they should be in touch within 10 days of your request.

For NDIS clients, the project coordinator will make an appointment to come out to see the client and draw up a service agreement which will need to be signed by the client and the coordinator before the project proceeds any further. The project coordinator will draw up a quote for the equipment which includes cost for materials and service delivery costs. This quote will be submitted to SWEP for approval.

Once the project is confirmed, the client will be sent a client guide with information about what to expect and their rights and responsibilities (eg. privacy, project environment, feedback etc.)

The project coordinator will assign the project to a technical volunteer according to their particular skills and location.

The project cooordinator and the volunteer will visit the person at the place where the equipment is to be used, eg. home, school, workplace.

The project coordinator and the volunteer will work closely with the individual and their team to design and make or modify equipment to suit their specific requirement. Volunteers make the equipment in their own workshops.

For some of the more complex projects, the volunteer and the project coordinator may have to make several visits to the client to fine tune the equipment.

How projects are funded

Under the NDIS, there will be changes to the way our projects are funded and therefore the way we charge for the projects will also change.

For NDIS Clients

The project coordinator will draw up a quote for the equipment which includes cost for materials and service delivery costs. This quote will be submitted to SWEP for approval. Solve will invoice participants directly for therapy coordination as part of capacity supports. Equipment made or modified can be funded under capital supports and will include all costs associated with production. These items both need to be identified in the client's support plan.

For Non-NDIS Clients 

State Government funding will continue to cover our therapy oversight and volunteer administration. The only direct charge to clients is the costs of materials used and volunteers’ out of pocket expenses.

To find out more go to Solve and the NDIS.