Find answers to your questions about Solve and the NDIS below.

About the NDIS

How can I check my eligibility?

Use this link to the online NDIS Access Checklist tool to  find out if you are eligible to access the NDIS .


If you think you are eligible call the National Disability Insurance Agency on 1800 800 110 to get an ‘Access Request Form’ that you will need to complete & return to NDIA to register.

Am I eligible for the NDIS?

Everyone will need to be assessed individually, but broadly speaking clients need to be:

·         Under 65 yrs old when their local area joins the NDIS

·         Need support to do everyday things because of a permanent impairment or condition


Some children under 6 years old will be eligible for NDIS even if their disability is not permanent but a developmental delay, if early intervention will significantly reduce any issues later on.

Who will manage my plan?

You can choose to:

·         self-manage your own funds, in which case you make claims to NDIS personally,

·         ask the NDIA – the agency established to administer the NDIS – to manage your funding for you, or

·         appoint a Plan Manager, who is paid by the NDIS to organize the financial and administrative aspects of your plan. Plan Managers must be registered plan management providers with the NDIS.


Read about managing your NDIS plan.

What is an NDIS plan?

If you are eligible for the NDIS, you will be required to develop a plan with an NDIS representative. An NDIS plan outlines a person’s needs and goals, and the disability related services and support that will be funded to achieve those goals.

Goals are matched to support categories and each category included in the plan will have a budget to purchase supports. The NDIS funds support under 3 categories:

  • Capital funding: for purchasing one off items such as equipment, technology or modifications.
  • Core funding: for day to day support required, such as personal care.
  • Capacity funding: for skill building, training and learning.

Supports must be considered to be ‘reasonable and necessary’ to be funded.

How do I get started on the NDIS?
How does the NDIS work?

The NDIS is a national no-fault insurance scheme that provides individualised funding to match the support needed, and places control over the funding with individuals and their support network. Eligible NDIS participants will receive funding on an annual basis to purchase services, aids and equipment in accordance with the goals and budget outlined in their individual NDIS plans.

What is the NDIA?

The National Disability Insurance Agency (NDIA) is the agency responsible for implementing and overseeing the NDIS.


What is the NDIS?

The NDIS is a new disability initiative that changes the way people with a disability under 65 will receive funding from the government. The aim of the NDIS is to provide more choice and control over what services you achieve, and how you receive them.

This national no-fault insurance scheme provides funding at an individual level to match the support needed, and places control over the funding with the individual and their support network. 


Solve and the NDIS

Can I receive Solve's service if I am not eligible or not yet registered with the NDIS?


Whether you choose to participate in the NDIS, Solve’s committment to you remains the same - to provide you with custom assistive technology to help you live without limits. 

Do I have to fund Solve's service through my NDIS plan?

No. You can choose to fund all, part or none of Solve’s service through the NDIS. 

Contact us on 1300 663 243 to talk through your funding options.


What if I am unsure about what equipment I will need?

When you register with the NDIA, a representative of the NDIA will contact you to have a planning discussion about your existing supports, needs and main goals. They will use these to help you develop your plan. Follow this link to the NDIS website to find out more about preparing for and developing your first plan.

If you think you might require special equipment (called Assistive Technology under the NDIS) to meet the needs and goals on your plan, then you will need to have a budget for Assistive Technology in your plan.

Download our Information pack for people living with a disability, parents, carers, advocates, clinicians and NDIS service providers if you would like more information about including Solve's customised equipment service or a Freedom Wheels bike under your NDIS plan, or contact us on 1300 663 243. 

What if I haven't budgeted for therapy services under my plan?

You can choose to fund all, part or none of Solve’s service through the NDIS. 

If you do not have therapy services nominated in your NDIS plan, you have the following options:

·         Self-fund the therapy component of our service

·         Review your plan to include therapy services. Read about how to review your plan.


You may also submit claims for therapy hours under Allied Health / Occupational Therapy hours on your Medicare or private insurance extras, if available. 

How do I include Solve's services on my NDIS plan?

Contact Solve to get a quote, and ensure assistive technology is built in to your plan. 


Find out more about how to include Solve's service in your plan.

What is not covered as Assistive Technology under the NDIS?

Assistive Technology under the NDIS does not include:


Items for treatment or rehabilitation;

Built environment that is used by all – for example, ramps, pathways and lifts;

Mainstream technology that does not overcome a functional limitation but modifications to this technology could be AT – for example, a car would not be AT but modifications to the car could be AT;

Something that does not include a device – for example, medicine or training.


What is Assistive Technology?

The NDIS defines Assistive Technology (or AT) as any device or system that allows individuals to perform tasks they would otherwise be unable to do, or increases the ease and safety with which tasks can be performed. The customised equipment provided by Solve is considered Assistive Technology.

Assistive Technology FAQs on the NDIS website provides more information about AT under the NDIS.

Requesting a service with Solve under the NDIS

What happens after I lodge a request for service?

If you are funding your assistive technology, service or Freedom Wheels bike under your NDIS plan, once your request has been registered, we will send you a Service Agreement to be signed and returned to our office before proceeding with your project. The Service Agreement can either be emailed or a paper copy can be mailed to you if you prefer

Once we have received your signed Service Agreement, your project will be assigned to a Project Coordinator, who will be responsible for managing your project from start to finish. They will contact you to further discuss your goals and needs to determine how to proceed with finding the optimal solution. After determining what work needs to be done you will be provided with a quote for the therapy hours required and the materials required for the project building. You may choose to accept or decline the provided quote at any time. This quote may also be used to build you NDIS plan or confirming funding from other funding bodies, such as TAC or My Aged Care package.


You may also claim therapy hours through Medicare or private insurance extras, if available. 

How do I lodge a request for service?

There are a number of ways you can request a service from Solve:

·         Submit an online request for service here or click on the Request a Service’ button at the top of the screen.

·         Make a general enquiry about our service or organisation through our website.

·         Call us on 1300 663 243 and we will register your request over the phone.

·         Email us at This email address is being protected from spambots. You need JavaScript enabled to view it.


Page updated: 15 October 2018