How Projects Work

1. You lodge your request

Send us details about your equipment challenge and project goals by requesting a service or by calling 1300 663 243.

You will receive some information about your project, your rights and responsibilities.

If you are an NDIS participant, you will receive a Service Agreement that you need to sign and email or send back to us so we can start your project.


2. We’ll contact you

Our administration staff will contact you to explain our service and charges.

Your goals and challenges will be reviewed by our OT, who will determine if it’s a project we can help you with.

Our OT may need to contact you to find out a bit more about your request. They may also decide a site assessment is necessary. In this case they will visit you at the place the equipment is most frequently used. There may be a charge for this assessment. Find out more about our fees here.


3. We’ll provide a quote

An obligation-free quote will be provided which can be used to secure funding from the NDIS or other funding schemes.

If you do not have access to funding and are experiencing financial difficulties, we may be able to subsidise this quote, thanks to the support of our philanthropic and individual donors.

The price for the unique solution will depend on complexity and materials used.


4. We’ll build your Assistive Technology (equipment)

Once we have approval of the quote from you or your funding body, building of your unique solution will start straight away.

We will assign a volunteer(s) with the appropriate skills to design and build your equipment.

The volunteer will visit you at the place the equipment is to be used and build the equipment in their own workshop.


5. We’ll deliver your final product

When the equipment is built, the volunteer (and the OT if necessary) will bring the equipment to you for a trial. Sometimes a prototype will be made for you to try out prior to a final product being made.

Once you are satisfied with the final product, we will send you an invoice for payment.

We will follow up with you after 3 months to get your feedback regarding project outcomes and service delivery.

Page updated: 12 November 2018