How Projects Work

Once we receive your request, the client will be sent a client guide with information about what to expect and their rights and responsibilities. NDIS clients will also be sent a service agreement that the client will need to sign and send back to us before the project proceeds any further.

Once your request is ready to proceed, our project coordinator (an occupational therapist) will contact you to discuss it further. Generally, they should be in touch within 3 - 5  working days of your request or the service agreement being returned.

Assessing your request

From this initial discussion, the project coordinator will determine whether an assessment visit to the client is required at the place where the equipment is to be used (eg. home, school, workplace). A Solve engineer may also attend this visit with the project coordinator.

If you are under 65 or your equipment is being paid for by a funding body (eg. NDIS, Better Start, TAC, etc), Solve will charge a fee for this assessment visit. Refer to our fee schedule for more information about assessment fees. If you are self-funding and 65 years or older, there is no assessment fee.

The project coordinator will discuss possible solutions with the client and their support team, and, once a solution has been agreed, will draw up a quote for the equipment which will be forwarded to the client, their funding body or plan manager for approval. For NDIS participants, the quote may need to be submitted to SWEP for approval. Refer to our fee schedule for more information about equipment quotes. To find out more information about how our projects are funded under the NDIS, go to Solve and the NDIS.

Making or modifying your equipment

Once Solve receives quote approval, the project coordinator and a Solve technical volunteer will work closely with the individual and their team to design and make or modify equipment to suit their specific requirements. Volunteers make the equipment in their own workshops.

For some of the more complex projects, the volunteer and the project coordinator may have to make several visits to the client to fine tune the equipment. There may be an additional charge for these visits.

Many changes can occur while the project is underway that may have an impact on the work we are doing for you, such as your physical requirements, health, location or financial situation. For more information about how projects work, changing your requirements or discontinuing your project, refer to our Frequently Asked Questions page.


Page updated: 22 May 2018